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Terms & Conditions

Last updated 3rd April 2025

Terms and conditions – KOKO Fresh 

 

Welcome to KOKO Fresh! These Terms and Conditions ("Terms") govern your use of our platform and services. By accessing or using KOKO Fresh, you agree to comply with these Terms. Please read them carefully. 

 

1. Introduction

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  • KOKO Fresh is an online marketplace offering traditional, organic, and 100% additive-free snacks.  

  • The platform connects buyers with sellers offering high-quality heritage-inspired products. 

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2. Eligibility 

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  • You must be at least 18 years old to use KOKO Fresh website.  

  • By registering, you confirm that all information provided is accurate, complete, and up to date. 

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3. Account Creation and Security 

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  • You must create an account to purchase products or access certain features.  

  • Keep your login credentials confidential and notify KOKO Fresh of any unauthorized use.  

  • KOKO Fresh is not responsible for losses due to unauthorized account access caused by your negligence. 

 

4. Product Listings and Descriptions

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  • KOKO Fresh ensures that sellers provide accurate product descriptions and images.  

  • While we aim to maintain quality, KOKO Fresh does not directly manufacture or control the products listed on the platform. 

 

5. Ordering and Payment

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  • All payments must be made through the payment methods provided on the platform.  

  • Orders are confirmed only after successful payment.  

  • Prices include applicable taxes unless otherwise stated. 

 

6. Delivery Policy

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  • Delivery timelines are estimates and may vary due to location, logistics, or external factors.  

  • KOKO Fresh is not liable for delays caused by factors beyond our control (e.g., weather, strikes).  

  • Inspect the product upon delivery and report issues within 24 hours of receipt. 

 

7. Refunds and Returns

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  • Refunds and returns are subject to the seller’s specific policies listed on the product page.  

  • Refund requests for damaged or defective products must be made within 48 hours of delivery.  

  • KOKO Fresh reserves the right to mediate disputes between buyers and sellers, but the final resolution rests with the seller. 

 

8. Prohibited Activities

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Users must not:

 

  • Post false, misleading, or inappropriate content on the platform.  

  • Engage in fraudulent activity or misuse the platform for illegal purposes.  

  • Violate any laws, regulations, or third-party rights while using KOKO Fresh. 

 

9. Intellectual Property

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  • All content on the platform, including logos, text, images, and designs, is owned by KOKO Fresh or licensed to us.  

  • Users may not copy, modify, or distribute this content without prior written permission. 

 

10. Liability Disclaimer

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KOKO Fresh acts as an intermediary between buyers and sellers.  

We are not responsible for: 

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  • Product quality or suitability.  

  • Allergic reactions or health issues caused by consuming listed products.  

  • Losses due to delivery delays beyond our control.

 

11. Privacy Policy

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  • By using KOKO Fresh, you consent to the collection and use of your personal data as outlined in our Privacy Policy.  

  • Your information is used to process orders, improve services, and ensure a seamless user experience. 

 

12. Modifications to Terms

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  • KOKO Fresh reserves the right to update these Terms at any time.  

  • Significant changes will be communicated via email or platform notifications.  

  • Continued use of the platform indicates acceptance of updated Terms. 

 

13. Termination of Use

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  • KOKO Fresh may suspend or terminate your account for violations of these Terms or any misuse of the platform.  

  • Users may deactivate their accounts by contacting support. 

 

14. Dispute Resolution 

  • In case of disputes, users are encouraged to resolve issues through KOKO Fresh’s support team.  

  • Unresolved disputes will be governed by the laws of [Jurisdiction] and resolved in the appropriate courts. 

 

15. Contact Information

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For any queries or concerns regarding these Terms, reach out to:  

  • Phone: +91-9901360572 

 

By using KOKO Fresh, you acknowledge and agree to these Terms. Thank you for choosing us for your traditional, 100% natural snacking needs! 

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