We are committed to protecting your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act). Last updated: 30th January 2025
This Privacy Policy explains how CKG Flavorz Foodtech Pvt Ltd collects, uses, and protects your personal data when you use our services via our Android and iOS applications. By using our platform, you agree to the terms outlined in this policy.
We collect only the information necessary to provide you with the best service possible.
Name, email address, phone number, and other contact details.
Credit/debit card details, payment method, and billing address.
Details about your orders, including items purchased, delivery addresses, and payment information.
Information about the device you use to access our services, such as IP address, browser type, and operating system.
To process and fulfil your orders, including payment processing and delivery.
To respond to your inquiries and provide customer support.
To analyze and improve our services, including personalizing your experience and improving app performance.
To comply with legal obligations, including tax laws and regulations.
To send you promotional offers, newsletters, and other communications, subject to your consent.
We may share your data with third-party service providers who assist us in providing our services, such as payment processors and delivery partners.
To complete the delivery of your orders, we share necessary information, such as your name, delivery address, and contact details, with our delivery partners.
We may disclose your data if required by law or to protect our rights, property, or safety.
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws.
Under the DPDP Act, you have the following rights regarding your personal data.
You have the right to access your personal data held by us.
You have the right to request the correction of inaccurate or incomplete personal data.
You have the right to request the deletion of your personal data under certain conditions.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
You have the right to request the restriction of processing your personal data under certain conditions.
You have the right to object to the processing of your personal data for marketing purposes.
To exercise any of your rights, please contact us at:
We are committed to providing prompt and effective support. Follow our escalation matrix for efficient resolution.
Email:
help@kokofresh.inPhone:
+917899587137Response Time:
Within 24 hours
Resolution Time:
Up to 48 hours
Email:
hitesh@theflavorz.comPhone:
+917899587137Response Time:
Within 48 hours from escalation
Resolution Time:
Up to 5 business days
Email:
ceo@theflavorz.comResponse Time:
Within 72 hours from escalation
Resolution Time:
Up to 7 business days
We may update this Privacy Policy from time to time. The updated policy will be posted on our app and website.
Your continued use of our services after any changes to this policy constitutes your acceptance of the new policy.
If you have any questions about this Privacy Policy, please contact us at:
We're committed to protecting your data and maintaining your trust. Shop with confidence knowing your information is secure.
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